HR Ministry launches public video call service

WAM

The Ministry of Human Resources and Emiratisation (MoHRE) has launched a video call service for customers on its official smart application, while continuing to provide the same feature via WhatsApp using its number 600590000.

The new service is part of the Ministry's ongoing efforts to enhance digital services for customers and meet the UAE Government's digital transformation targets by expanding digital services provided to customers.

It allows users to inquire about all MoHRE services and receive the necessary support through video calls with customer happiness consultants.

Customers can access the service through the Ministry's official application via the "Support and Contact" option and WhatsApp under the "Establishments and Workers" or the "Domestic Workers" option.

"Expanding the new service and launching it through the smart application forms is part of our strategy at the Ministry of Human Resources and Emiratisation," said Hussain Al Alili, Director of the Customer Relations Department at the Ministry. "It aligns with our commitment to providing outstanding services to customers, expanding our digital offering, and ensuring a comfortable, easy, and quick user experience."

The video call service will be available to customers during MoHRE's official working hours from 7:30 a.m. to 3:00 p.m. Monday to Thursday, and from 7:30 a.m. to 12:00 p.m. on Friday.

Customers can also contact the Ministry's call centre at 600590000 any time throughout the week.

Last year, the Ministry reported over 50 million communications with its customers through its available service channels.

More from UAE News

  • UAQ Ruler receives condolences on passing of his Mother

    H.H. Sheikh Saud bin Rashid Al Mualla, Supreme Council Member and Ruler of Umm Al Qaiwain, received condolences on the passing of his mother, the late Sheikha Hessa bint Hamid bin Abdulrahman Al Shamsi, at the condolence majlis held at the Emiri Court.

  • Ruler of Dubai receives Eid Al-Fitr well-wishers

    His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, received well-wishers on Monday at Zaabil Majlis on the occasion of Eid Al-Fitr.

  • Three given death sentence and one life in prison in murder case

    The Abu Dhabi Federal Court of Appeals' State Security Chamber has convicted the defendants of the kidnapping and murder of Moldovan-Israeli citizen Zvi Kogan. Three defendants have been sentenced to death, and the fourth to life imprisonment, for the premeditated murder with terrorist intention.

  • UAE sends search and rescue team to Myanmar

    The UAE has urgently dispatched a search and rescue team, comprising members from Abu Dhabi Police, the National Guard, and the Joint Operations Command, to support efforts to save people affected by the earthquake in Myanmar.